Wednesday 2 November 2011

How to remove an additional mailbox from opening with Outlook

I had a client today who's Outlook always opens a second mailbox of someone that they have delegated access over.

However, they no longer need it and it was being a pain to remove - no matter what option I tried, it just wouldn't go!

Trying to "Close" the mailbox results in the error
"This group of folders is associated with an e-mail account. To remove the account, click the File Tab, and on the info tab, click Account Settings. Select the e-mail account, and then click Remove."

After a while, I found that a solution was to go to the Exchange "account settings", then click "More Settings", go to the "Advanced" tab, and click "Add", choose a different Mailbox where the user has permissions.

This seems to refresh the Additional Mailbox section.

Next, click ok/next etc, and go back to that screen. The list should now be populated with the box you just added and the original box. You can remove both as usual.

69 comments:

  1. This didnt work for me.

    What did was this.
    Go into ADSIEdit.msc, Domain context, and drill down to the account you wish to be removed from, and look for the "MSExchDelegateListLink" attribute and remove yourself from that list. The next time you start Outlook 2010, the ghost "additional" mailbox should disappear after a few minutes.

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