However, they no longer need it and it was being a pain to remove - no matter what option I tried, it just wouldn't go!
Trying to "Close" the mailbox results in the error
"This group of folders is associated with an e-mail account. To remove the account, click the File Tab, and on the info tab, click Account Settings. Select the e-mail account, and then click Remove."
After a while, I found that a solution was to go to the Exchange "account settings", then click "More Settings", go to the "Advanced" tab, and click "Add", choose a different Mailbox where the user has permissions.
This seems to refresh the Additional Mailbox section.
Next, click ok/next etc, and go back to that screen. The list should now be populated with the box you just added and the original box. You can remove both as usual.

Real good info can be found on web site.
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